Refund Policy

If, at the end of the discovery phase (first deliverable), you decide not to proceed with the project, we refund 50% of the amount paid for the discovery phase, provided the request is made within 7 days of the discovery delivery. The remainder covers the time and materials already produced, which remain yours.

Installments for milestones that have already been completed and accepted are not refundable, as they correspond to work actually performed and delivered.

If Bidfy fails to deliver a milestone within the agreed deadlines and does not present a reasonable new deadline, or abandons the project, the client is entitled to a full refund of the installments paid for the undelivered milestone, without prejudice to work already accepted.

Subscriptions or monthly maintenance contracts can be canceled at any time (see our Cancellation Policy). Amounts already paid for the current month are not refundable, but the service continues until the end of the paid period.

Send a request to hello@bidfy.dev indicating the project name, the payment date and the reason for the request. We review and respond within 5 business days. Approved refunds are returned via the original payment method within 10 business days.

Third-party costs already incurred on behalf of the client (infrastructure, licenses, AI services, payment gateway fees) are not refundable by Bidfy.